Welcome to elaVate! These Terms & Conditions (“Terms”) govern your use of our website, services, and any food or products you order from us. By using our platform, you agree to be bound by these Terms.

1. About elaVate

Ila-Vate is a cloud kitchen brand delivering traditional Kerala meals and snacks, prepared with care and delivered sustainably. We operate primarily via online platforms and social media.

2. Eligibility

You must be at least 18 years old or using the website under the supervision of a parent or legal guardian to place orders.

3. Orders & Payments

• Orders can be placed through our website, social media, or authorized delivery platforms.
  
  

• Once placed, orders are non-refundable unless cancelled within the permitted window (subject to preparation status).
  
  

• Payments must be made online through trusted third-party payment gateways.
  
  

• All prices are inclusive of applicable taxes unless stated otherwise.
  
  

4. Delivery Policy

• We strive to deliver your meal within the estimated time. However, delays due to traffic, weather, or unforeseen issues may occur.
  
  

• If we’re unable to fulfill your order, we will notify you and offer a replacement or refund as applicable.
  
  

• Please provide accurate address and contact details to ensure timely delivery.

5. Cancellations & Refunds

• Orders once confirmed cannot be cancelled beyond a specific time frame (usually before preparation begins).
  
  

• Refunds (if approved) will be processed via the original method of payment and may take 5–7 working days.
  
  

• For issues with your order, please contact us immediately at [your support email].
  
  

6. Food Safety & Allergens

• We use fresh, high-quality ingredients and prepare food in a hygienic environment.
  
  

• However, our meals may contain allergens such as nuts, dairy, gluten, or coconut. Please inform us in advance of any allergies.
  
  

7. Intellectual Property

All content on this website — including the name Ila-Vate, logo, images, text, and videos — is the property of Ila-Vate and protected under applicable intellectual property laws. Do not reproduce, copy, or reuse any content without permission

8. User Conduct

You agree not to misuse the website or services, post false information, attempt to breach security, or use our content for unauthorized purposes.

9. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from your use of our services. While we aim to ensure accuracy and satisfaction, certain factors (e.g., third-party delivery delays or online errors) are beyond our control.

10. Governing Law

These Terms are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts located in Hyderabad.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated terms will be posted on this page with a new “Last Updated” date. Continued use of the site means you accept the changes.

Contact Us
For questions or concerns about these Terms, reach out to us at hello@elavate.biz.