privacy policy

This Privacy Policy (“Policy”) describes the policies and procedures on the collection, use, disclosure and protection of your information when you use our website located at www.elavate.biz or the mobile application (collectively referred to as “Platform” ) made available by Cloud 9 Treats Private Limited (“Company”, “we”, “us” and “our”), a private limited company established under the laws of India having its registered office at H 4-17, Neknampur, Rangareddy, Hydedarabad, 500089, Telangana.

The terms “You” and “Your” refer to the user of the Platform. The term “Services” refers to any services offered by the Company whether on the Platform or otherwise.

As a visitor of the website or a Customer, you are advised to please read the Privacy Policy carefully. By accessing the Services provided by the Platform, you agree to the collection and use of your data by the Company in the manner provided in this Privacy Policy. This Policy is a part of and incorporated within, and is to be read along with, the Terms of Use.

Here's a basic Privacy Policy tailored for Ila-Vate, assuming you're operating a food delivery-based cloud kitchen in India with online presence. This covers key areas such as data collection, use, storage, and user rights. You can adapt it further based on your platform specifics (e.g., if you're using a third-party ordering system, payment gateway, or newsletter service).

1. Information We Collect

We may collect the following information when you interact with our platform:

Personal Information: Name, phone number, email address, delivery address.
Order & Transaction Data: Order history, payment method (processed securely through third-party gateways).
Device & Usage Data: IP address, browser type, device info, and pages visited (via cookies and analytics tools).
Communication Data: Messages or feedback submitted through our contact forms or social media.

2. How We Use Your Information

We use your data to:

Process and deliver your orders.
Communicate order updates, offers, and relevant information.
Improve website functionality and customer experience.
Ensure security and prevent fraud.
Comply with legal obligations.

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

Trusted third-party service providers (e.g., delivery partners, payment gateways, hosting providers).
Legal authorities when required by law.

4. Cookies and Analytics

We use cookies and similar technologies for a better user experience, site performance, and traffic analysis. You can manage cookie preferences through your browser settings.

5. Data Security

We take reasonable steps to protect your data from unauthorized access, loss, misuse, or disclosure. However, no online transmission is 100% secure.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your information.
Opt out of marketing communications at any time.

To exercise these rights, contact us at hello@elavate.biz.

7. Third-Party Links

Our website or social content may link to third-party platforms. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised effective date.